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By ordering through any method offered within this website, the customer is entering into a contract with British Mobility
In addition to the disabled products listed on this website, we are able to supply most other makes and models. Please contact us for a competitive quote on FREEPHONE 0800 731 6130
FREE Mainland UK Delivery
We provide Free Delivery by our trained staff who will set up and demonstrate your product and answer any questions you may have before they leave. Deliveries to Scotland will be send via courier. Smaller items are dispatched using our most trusted Courier service to provide fast and careful delivery.
To keep our prices competitive, we may dispatch some items by courier service, however, we will inform you of this prior to delivery. To ensure the product reaches you in perfect condition, we assemble the product, assure it is in a full working order and then repackage it.
Delivery is usually within 5 - 10 working days from the date we receive your order, but should you require it sooner, let us know and we will make every effort to try and get it to you.
Items dispatched with our couriers will require a signature and it is your responsibility to unload the item/s. If you are unable to do this with any product, please contact us and will quote a price for a home delivery service where one of our own delivery drivers will assemble and demonstrate the item to you. If you refuse delivery, you will have to re-pay for a second delivery.
All goods ordered from our website must be paid for in full before they are dispatched from us, orders by card/debit cards are sent immediately, cheques require 5 working days to clear before we can dispatch your order.
VAT
Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT. Any item sent via courier will have inside a vat form, you must fill out the form and send back to us asap, if you do not do so, 17.5% will be added to the total bill.
Warranty and Guarantee
Our after sales service means that should you experience any problems with your product, we will be there to help you. It is your responsibility to package items fully before our couriers can collect any item that needs returning for warranty work to be carried out. Please keep the packaging we send with your original purchase as the couriers will refuse to take any items not correctly packaged. Items that have faults will be repaired or replaced free of charge to the customer, if any item is returned and found to be non-faulty, abused or a fault from general wear-and-tear, an invoice will be raised for the collection from yourself, the labour of looking at the item and the re-delivery fee. The item will not be sent back until this invoice has been paid. Invoices will vary in price as different items costs different amounts to ship via couriers.
All of our new products come with a full 12 months' guarantee against faulty manufacture or materials. This warranty does not cover maintenance problems, such as flat batteries, punctures and general wear and tear etc. In these instances a call out charge will usually apply.
Cancellations & Returns Policy
Providing goods have not been despatched, we would normally refund a deposit in the case of a cancellation of a regular advertised item. Special orders of non-advertised items or customised items must be paid for in full and will not be subject to cancellation. If you are not completely happy with your purchase you can return the item in an un-used/new condition and returned in the original packaging, if the item has been used, we can not accept it back. It is the customers responsibility to return the item to us. We can have the item collected, but this will be at the customers cost and is non-refundable. Any delivery fees are not refundable and there will also be an administration fee. We will only issue a refund once the item has been received back and examined for damage/use.
Disclaimer
Goods purchased from British Mobility are at the request of the purchaser. We are unable to offer medical advise as to their suitability for individuals. The information we offer is for guidance purposes only. All sizes given on this website are approximate. Colours may vary from pictures displayed.
General points to consider before buying your vehicle.
Make Sure you are able and fit to use it safely
It is usually possible to get advise through your local Social Services or Occupational Health Service. You need to be able to:
- SEE well enough to be safe.
- Adequately control your vehicle and do all the possible manoevres, such as reversing, climbing and descending kerbs and turning safely.
- Cross busy roads. (depending on use)
- Know the rules of safely and consideration for yourself and other people
It is important to arrange for your local Occuptional Therapist Department or any reputable dealer to access and advise you. This is true if you have driven a car previously, as it is very different from driving a scooter/wheelchair. If in doubt as to whom to ask - call the BHTA.
Insurance
At present there is no overall legal obligation about insurance, though some finance companies insist on it. Nevertheless it is very good idea to make sure you are covered for fire and theft, accidental and malicious damage, and Third Party Damages - just in case.
Comfort and Safety
Make sure your vehicle is the right one for you. Get advise when choosing and watch for things like seat and handle positions and height. It is important you are comfortable and in full control of your vehicle. The reasons for choosing three or four wheeled vehicles are varied and depend on many factors such as weight, size and height. Weight of chair for lifting and quality of your roads. You need to be extremely careful when ascending and descending kerbs and when turning, as if this is not done carefully and properly the mobility scooter/wheelchair may tip.
Range
The manufacturer's literature or items found on this website will tell you the range of your vehicle, but please remember this is a guide only. Generally they tell you the range if driven on a level on a smooth surface and when the batteries are new. Few people would want to drive round a smooth car park for 20 - 25 miles. Rough surfaces, hills, gradients, cold weather, kerbs and carrying a load of shopping will all reduce the distance you can do without charging your batteries. Recharge your batteries according to the manufacturers instructions.
Consider joining the AA or similar
The AA has a special membership package for wheelchair/mobility scooter users. They will not try to do roadside repairs, but will get you and your vehicle home safely.
Consider investing in a mobile phone
Some service providers will provide a special low rate for occasional users who need the phone for possible emergencies. This is something that can help as being stuck is something no-body wants happen to them.
Speed Limits
On the footpath the limit is 4 mph (6.4 kmph) whatever the capacity of your vehicle. On the road it is 8 mph (12.6 kmph). If driving a Class 3 vehicle on the pavement is must be switched to 4 mph mode.
Carrying Loads
Do not overload your mobility scooter or powerchair. It may make the vehicle unstable and reduce its range of travel.
Watch your brakes
Never try to drive or even sit on your mobility scooter/powerchair while it is in "free wheel". The electronic brake will be out of action and the vehicle could run away with you.
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